If you have multiple SIMs or eSIMs installed on your device, you may need to identify which FlexiFone SIM/eSIM is currently active.
You can do this by checking the ICCID number on your phone.
💡 The ICCID is the unique SIM serial number linked to your SIM or eSIM.
🍎 On iPhone
Open Settings
Go to General
Tap About
Scroll down until you see ICCID
If you have multiple SIMs/eSIMs installed, check the ICCID listed under the relevant SIM slot or cellular plan
✅ You can then compare this ICCID with the one shown in your FlexiFone account or order confirmation.
🤖 On Android
The exact steps may vary depending on your device manufacturer and Android version, but generally:
Open Settings
Go to About Phone or Connections
Tap SIM Manager, SIM Status, or Status Information
Look for:
📌 ICCID
📌 SIM Card Number
📌 eSIM Information
Some Android devices may also show the ICCID under:
⚙️ Settings → About Phone → SIM Status
⚙️ Settings → Network & Internet → SIMs
ℹ️ Why This Is Useful
Checking the ICCID helps confirm:
✅ Which SIM/eSIM is currently installed
✅ Whether the correct FlexiFone SIM is active
✅ If the SIM matches your account or order confirmation details
📩 If you still need help identifying your SIM/eSIM, please contact FlexiFone support with a screenshot of the ICCID section from your device settings.