If you've upgraded to a new device, or your old device is lost or damaged, the steps to move your FlexiFone eSIM depend on your SIM type, Data-Only or Voice/SMS. Don't worry, our support team is happy to help if you get stuck at any point.
Step 1: Check which SIM you have
Your eSIM is either Data-Only (V2 or V3) or Voice/SMS & Data (V2). You can check which one you have on your original purchase invoice, or by logging into the FlexiFone app or web portal, your SIM type is shown right on the Home screen.
Step 2: Follow the instructions for your SIM type
Data-Only (V2 or V3): see the section below.
Voice/SMS & Data (V2): see the section below.
š² Data-Only SIM (V2 or V3)
If you have a Data-Only SIM, please contact our support team at [email protected]. We will issue you a new eSIM QR code by email for your new device.
If you currently have a V2 Data-Only SIM, we'll issue you our newer V3 eSIM free of cost, offering a mainland UK IP and wider roaming coverage.
If you already have a V3 eSIM and you've recently purchased a new device, or your old device is lost or damaged, please note that V3 eSIMs can't be reinstalled using the same QR code on a different device. In this case, contact our support team and we'll issue you a replacement eSIM with a fresh QR code.
If instead you removed your V3 (or Data-Only) eSIM as a troubleshooting step, you can still reinstall it using the same QR code, but only on the same device it was originally installed on.
š² Voice/SMS & Data SIM (V2)
If you have a Voice/SMS SIM, you can transfer your eSIM to your new device using the same QR code.
Step 1: Delete your eSIM from your old device
Open Mobile / Cellular settings on your old device.
Select your FlexiFone eSIM.
Tap Remove / Delete eSIM.
Deleting the eSIM from your device does not cancel your FlexiFone plan. It simply removes the eSIM profile from your old device. If your old device is lost, damaged, or otherwise inaccessible, you can skip this step and go straight to Step 2.
Step 2: Install your eSIM on your new device
Connect your new device to a strong WiFi connection.
Open the original FlexiFone QR code from your setup email.
Scan the QR code on your new device.
Complete the eSIM installation.
Please ensure you have a strong WiFi connection during the process.
Step 3: Configure your eSIM
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Once installed, make sure your FlexiFone eSIM is enabled and configured correctly. Set the APN to: internet. Also make sure Data Roaming is enabled.
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Restart your device.
Connect to a strong WiFi network.
Try the installation again.
Follow the relevant setup instructions in our help articles.
If it still doesn't work, please contact our support team at [email protected] and we can check this and issue a new QR code if required.
Important
Data-Only SIM (V2 or V3): Contact support at [email protected] for a new QR code.
Voice/SMS SIM (V2): Delete the eSIM from your old device and use the same QR code to install it on your new device.